As a business owner, you know that keeping your customers happy is a 24/7 job – and when you need to step away from the office or possibly get some well deserve R&R you need to be reassured that your customers will be taken care of.
Halloween is in full swing today, but there is nothing scarier than a customer service call gone wrong! Having a call answering service can put your mind at ease, but it’s important to make sure that your operators are equipped with the right information about your business – doing so can help both parties avoid these terrifying mistakes! We’ve compiled 5 of the scariest possible mishaps an operator can make, how they can resolve the mishap, and of course how to avoid them all together!
Ready for a staggering statistic, that is probably truer than you want it to be? Forbes released an article with mind-boggling numbers – pointing out that “seventy percent of your employees hate their jobs.” Sounds a bit extreme, but with ever present financial pressures and increased career stressors, we have a working population that is […]
Are you having problems with incessant in-bound solicitation? Here are some tips and tricks you can implement on your own or with the help of an answering service plan to reduce these annoying B2B solicitation calls.
The target audience of most businesses today likely includes millennials, who communicate in an entirely different way than previous generations. This generation was raised with technology and social media – and the instant gratification of the world wide web. Which means that your audience is easier to reach than ever – but increasingly difficult to […]
Here at Answer Anytime 365, we follow only the most professional phone etiquette, which is why our operators are friendly and helpful. We know how important it is to smile when answering the phone and to always keep a professional tone with callers. After all, the voice on the phone is often the first impression […]
Understand Their Pricing While it is true that you get what you pay for, make sure that the pricing of the answering service you choose is simple and easy to understand. Ask questions, and make sure there aren’t any fine print contracts or hidden fees. A quality answering service will be up-front and honest about […]
We know it is hard to run a business and still be available to take calls around the clock. However, having a live person answering your phone makes all the difference in the world to customer perception and satisfaction. Let’s explore more about how voicemail and automated systems could be costing you big and how […]
Summer is in full swing and you more than deserve that vacation! Whether you’re taking a cruise or you’re opting for a stay-cation, the last thing you want is to constantly be reminded of the stress of the office every time the phone rings. However, you know that missed calls can have a major impact […]
If you’ve ever tried to reach a business yourself but never completed a successful call then you know that things simply can and will happen. Even the most diligent business owner can become swamped with an overflow of calls or fall victim to circumstances outside of their control. Here are five reasons why a business […]