Answering Services help companies communicate with their customers and offer 24/7/365 customer support by answering overflow calls and after-hours calls. You can unlock the full potential of your business by ending your inbound call worries once and for all. Here are a few of the industries that might benefit from a call answering service:
Realtors and Property Managers
Real Estate sales and urgent concerns usually happen during regular scheduled business hours. However, when something does come up, your customers need to know your real estate office can provide real estate support when they need it. Purchasing or selling property can be stressful, so knowing your office is always available to take their call will provide peace of mind for your clients. An answering service is on call 24/7 so you don’t have to be!
Customers seeking business information or sales calls will usually contact your business during regular scheduled business hours. However, when something does come up, your customers need to know your business can provide around-the-clock customer care. When something goes wrong with a sale or they need your services immediately, knowing your practice is always available to take their call will provide peace of mind for your customers.
HVAC Service Providers
Companies like HVAC and security monitoring companies need to be there for their customers 24/7, which means someone needs to be there to answer the phones when you turn out the lights for the day. So, whether it’s 3 in the morning or 6 in the evening, there is always a friendly and professional receptionist ready to speak with your customers and let them know that they are important to your business.
Medical and Dental Clinics
It never fails, emergencies usually don’t happen during regular scheduled business hours. So, when something come ups suddenly, your patients need to know your medical or dental office can provide around-the-clock concern and support. The worry of health-related emergencies can be stressful, so knowing your office is always available to take their call will provide peace of mind for your patients. Calls and systems should be safe and secure, and all patient information kept confidential! Make sure your answering service is a HIPPA compliant answering service!
Realizing that a loved one needs hospice care is a stressful and difficult time for a family. They may have questions and concerns that need to be met in a timely manner with competency and compassion. An automated service with vague menu options that ultimately ends with a voicemail prompt is that last thing a family needs during their time of grieving. From frequently asked questions to call patching for more complicated questions an answering service is there for you, your patients, and their families during those difficult times.
As a funeral home director, every interaction you have with a client is important and will be a part of how they remember laying their loved one to rest. There is a lot of planning and preparation that goes into arranging the funeral itself, and an answering service knows how vital compassion and quality customer service skills are during this time of bereavement. Whatever your services, be they casket services, bereavement counseling, or memorial services, a live receptionist can handle these difficult calls and make this time as comfortable as possible for your families.
There are hundreds of other industries that can benefit from call answering services. If you have in-bound calls and deal with customers or clients daily, then a virtual receptionist could help you cut overhead costs and manage your in-office time more effectively. With a 24/7/365 live operator availability, call dispatching and confirmations, an answering service can keep your customers, patients, and clients feeling connected and valued anytime, anywhere. And you never have to miss another call!