Understand Their Pricing
While it is true that you get what you pay for, make sure that the pricing of the answering service you choose is simple and easy to understand. Ask questions, and make sure there aren’t any fine print contracts or hidden fees. A quality answering service will be up-front and honest about their billing practices and pricing.
If you need 24-hour coverage, to include weekends and holidays then you need to make sure your choice answering service has the staffing and scheduling necessary to accommodate the availability needs of your business and callers. Don’t accept anything less than what you need, you should never have to settle when it comes to a quality answering service.
Know your options and what you need
The answering service you choose should offer a variety of services that complement your business and reflect your goals. Additionally, be sure to know what you need from them. Do you need 24-hour coverage, including holidays? What is your budget and how many calls do you typically receive in a day. Do they offer a package that accommodates those needs?
Don’t be afraid to question their policies and training procedures. It is important to know who will be answering your calls and what the vetting process is for their operators. You may want to know how the company views phone etiquette, what their protocol is for handling conflict, and if they are able to accommodate bilingual calls.
Seek out a True Partnership
A partnership with a good answering service should is based on trust and confidentiality. The answering service you chose should train their agents regarding non-disclosure of confidential information, as well as HIPAA-compliant interactions. When your answering service treats you as a partner, you can trust them to be your voice and add value to your business.