Here at Answer Anytime 365, we follow only the most professional phone etiquette, which is why our operators are friendly and helpful. We know how important it is to smile when answering the phone and to always keep a professional tone with callers. After all, the voice on the phone is often the first impression a caller may have of your company, so make sure it’s the right one! Here are our top 7 tips for making sure your calls are answered the right way:
Create a habit out of turning off your cell phone ringer or pager when entering a meeting. If you are expecting an important call be sure to have an answering service available ready to step in while you are unavailable.
Answering the phone can become an interruption, so calls are often transferred directly to an automated system or voicemail. This practice can really hurt a business\’s bottom line, resulting in lost sales and lost profits. Don\’t let your calls go unanswered.
Always have a plan. Before making a business call jot down key points you want to discuss and/or questions you want to be answered
This is by far the simplest thing you can do to experience a successful business call.
Carefully consider your tone of voice when speaking on the phone – keep a polite and confident tone that portrays a sense of professionalism and compassion for the caller.
Do not carry on side conversations with other people around you. If you must interrupt the call, do so by politely placing the person on hold – but don\’t leave them hanging for too long! If you can\’t speak at that moment, schedule a time to talk later.
Be friendly and personable so your caller feels like they\’ve reached a genuine real person, but remember the difference between a personal call and a business call! Stay professional, but kind.